Support is the Essential Element of Service

Don’t you hate the many ways in which organisations try to avoid providing good quality support, to you, the customer?

I often see advice on how to minimise the effort of support. This is no doubt well-intentioned, but for me it completely misses the point of support. Much of the advice is actually promoting ways to avoid making people available to provide support to customers, such as…

  • Self-service
  • Deflect with chat-bots
  • Putting non-specialists on support
  • Automated responses
  • Lowering customer expectations

These elements of a complete service do all have their place, but they should not be relied on as a substitute for good service. I’m old-fashioned enough to believe that customers are entitled to a helpful service.

Luckily our support team, backed up by everyone else who works in EDI Plus, think the same way as I do. That is why our clients and trading partners rate our service so highly.

So I would like to pass on a big “thank you” shout out to my team, from the customers who thank me on their behalf.

Why choose EDI PLUS?

  • Fully managed, hosted service
  • Flexible any-to-any solutions
  • Very high customer satisfaction
  • 20+ years’ industry experience
  • Clear, transparent pricing
  • All data held within the UK
  • UK-based customer support

EDI Plus Ltd


Telephone: (+44) 1752 237 080

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