EDI Fully Managed Service

With our hosted and fully managed EDI solutions, we enjoy an unparalleled reputation for quality of service.  As part of our Fully Managed Service we look after your needs from initial discussion to project go-live and beyond.

We want to understand your requirements and get our proposal right, first time. At EDI PLUS we have a dedicated EDI solutions team who will:

• Listen to your requirements
• Propose the solution that meets your specific needs
• Provide a demonstration and answer any question you may have
• Agree the implementation process

To assist with the successful implementation and delivery of your EDI solution, we have dedicated project managers who will:

• Take ownership for ensuring the EDI solution meets your requirements and is delivered to the agreed timescales
• Provide regular progress updates throughout the project lifecycle
• Act as your main point of contact for all EDI PLUS queries during the implementation phase
• Assist with the roll out of your solution, providing training and help documentation where required
• Provide full handover to our Managed Service support team ahead of the project go-live date

At EDI PLUS, we pride ourselves on the level of service we give to our customers.

Our EDI Managed Service Support Centre is UK-based and has a dedicated team of highly skilled technicians to ensure the highest level of service continuity. Our support technicians have a detailed understanding of all client implementations, enabling them to resolve issues rapidly, exceeding client expectations. Because our support team are proactive, rather than reactive, they monitor all transactions and connections. This helps us deliver an exceptional fully managed collaborative EDI service which has an uptime of over 99%. The key benefits of our EDI Managed Service Support are:

• UK-based support team and UK data storage
• Continued system monitoring
• Dedicated, highly skilled support technicians
• Full visibility of any issues raised on our dedicated support portal

>> Browse our customer testimonials for feedback on our services.